What is osTicket
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
Who is using osTicket
- Technical support engineers
- Sales managers
- Open-source developers
Extensions and plugins
OPTIONAL PLUGINS:
- WAF/ModSecurity for Nginx
. - Netdata self-hosted
Real-time performance monitoring, done right! - Portainer
Portainer is a lightweight management UI which allows you to easily manage your different Docker environments (Docker hosts or Swarm clusters) - Docker Status Panel
Minimal docker container panel. Allows you to check the status and logs of all services of this stack. It also simplifies SSL setup and configuration. - Fail2ban
Fail2ban scans log files and bans IPs that show the malicious signs. Highly recommended for simple VPS server setup - knockd
knockd is a port-knock server. It listens to all traffic on an ethernet (or PPP) interface, looking for special knock sequences of port-hits. A client makes these port-hits by sending a TCP (or UDP) packet to a port on the server. This port need not be open -- since knockd listens at the link-layer level, it sees all traffic even if it's destined for a closed port. When the server detects a specific sequence of port-hits, it runs a command defined in its configuration file. This can be used to open up holes in a firewall for quick access. - phpMyAdmin
Number of servers required:
1
Configuration settings
How to configure self hosted SMTP
- Login to admin panel: http:///scp
- Go to emails: http:///scp/emails.php
- Add new email with following settings: Email Address: noreply@ Email Name: noreply Sending Email via SMTP: Enable Hostname: smtp Port Number: 25 Authentication Required: No
- Check Email sending at http://yourserverdomainname/scp/emailtest.php
Companion apps
Nginx
Deploy WAF/ModSecurity for Nginx compiled with ModSecurity module + predefined OWASP CRS ( ModSecurity Core Rule Set) Version 3
knockd is a port-knock server. It listens to all traffic on an ethernet (or PPP) interface, looking for special knock sequences of port-hits. A client makes these port-hits by sending a TCP (or UDP) packet to a port on the server. This port need not be open -- since knockd listens at the link-layer level, it sees all traffic even if it's destined for a closed port. When the server detects a specific sequence of port-hits, it runs a command defined in its configuration file. This can be used to open up holes in a firewall for quick access.
Get the easiest way to manage your MySQL server by including phpMyAdmin within the current deployment. Easily pause or stop phpMyAdmin container later.
Fail2ban scans log files and bans IPs that show the malicious signs. Highly recommended for simple VPS server setup
Minimal docker container management panel. Allows you to check the status and logs of all services of this stack. It also simplifies SSL setup and configuration.
Portainer is a lightweight management UI which allows you to easily manage your different Docker environments (Docker hosts or Swarm clusters)
Real-time performance monitoring, done right!
Netdata positions itself as an alloy of the best features that the paid infrastructure monitoring solutions and open-source tools have. Its multifunctionality, velocity, and ease of use make it secure, reliable, and scalable. This tool enables you effortlessly perform your infrastructure slowdowns and anomalies, troubleshooting, and overall system monitoring with little to no configuration.